Excellent! The reservation process and communication from Terri (the owner), the price, the service, the boat itself (Princess Chelsea) and very importantly, Captain Joe and Yancy. They made us feel extremely welcomed (my first time renting a private charter), very safe by reading all the necessary rules and cautions, showed us exactly what was agreed and even more. I went with my parents who are 60+ and they loved it! I could see myself going again with a girlfriend, friends or even a work event.